Passengers to and from Indonesia must have at one time or the other flown with Garuda airlines, Indonesia’s national carrier, and will attest to the cheap airfare offers, discount tickets and unique air services of this award-winning airline. Garuda Airlines which flies to thirty cities in Indonesia and to various international destinations including neighboring Asian countries was recently given the ICSA Award 2001 - Indonesian Customer Satisfaction Award - in acknowledgement of its dedication to Total Customer Satisfaction. Despite the shocks and its multiple effects from a recent plane crash involving the airline in which dozens of passengers lost their lives, the airline has managed to bounce back from the setback and has since shaken off the worries of its loyal passengers who called the fleet’s safety to question.

Since its establishment, Garuda Airlines has succeeded in transforming itself into a leader in the airline industry, a competitive and modern carrier. No longer merely surviving as simply another airline for people and goods but rather becoming a full service transport venture that provides world-class flight amenities to its passengers at a cheap and discount airfare. Garuda Indonesia’s in-flight service is on a par with the world's best airlines and was developed in response to research into passenger preferences on specific routes. Thus, every Garuda Airline’s flight, whatever its destination provides its passengers with the very best in-flight entertainment, meal menus and reading materials to satisfy its international clientele, together with the cultural and culinary preferences of passengers flying along that route.

In the words of business class passengers, it is an immeasurable pleasure doing business aboard Garuda Airlines. The ever-busy business flight executives do appreciate Garuda Airline’s cheap airfares and discounted air tickets to begin with, executive and well furnished lounges with business and relaxation facilities such as Internet access, conference rooms, TVs and reclining chairs available at several airports where Garuda Airline has its presence. Check-in times have been speeded up and this eliminates the need to arrive early at the airport to wait in the queue at the check-in desk. For those seeking even more freedom to conduct business without worrying about flight times and requirements, Garuda Airline’s new so-named valet service allows business class travelers to take full advantage of the executive lounge while Garuda Airline’s friendly and dedicated Staff handle all check-in details on their behalf. It’s a new, better way to do business and is one of the reasons why business flyers choose to go the trip with Garuda airline.

As the only IATA member airline in Indonesia, Garuda Airlines’ progress has closely followed IATA's rules and regulations. From March 2006, Garuda Airlines has been using the new e-ticketing system although over-the-counter transactions are still being done at Garuda Airline’s sales offices. The airline is gradually implementing the e-ticketing on all Garuda Airlines’ domestic and international routes while old fashioned methods of transacting business with passengers at all the airline’s sales offices will be concluded by the year end of 2007. E-ticketing is a new and modern method of performing air ticket sales to passengers without using a paper ticket. All information concerning passenger travel will be in electronic format and kept in the airline's computer system. Passengers do receive a receipt as confirmation for the e-ticket. This computerized and reliable documentation will help customers to avoid common problems, such as lost or stolen air tickets which are drawbacks usually encountered on almost all flights with airlines.

Fly Garuda Airline and you will be sure to enjoy a cheap airfare, a comfortable flight and fully satisfying air service from the warm flight crew. Garuda Airlines has achieved different categories of awards as a result of company's services, to its passengers by giving them really cheap airfares and huge discounts on their airline’s tickets. This is yet another attestation to the outstanding performance of the airline in both recent and past times. Garuda Airlines loves its passengers. The flight crew’s cheerful and helpful attention ensures that your flight on Garuda Airlines to your destination is a pleasant and safe journey; in addition to the very cheap prices of its air tickets. The overall service of Garuda Airlines aims to make every passenger’s flight with them a memorable one.